Extrait
Table of Contents
List of Abbreviations
List of Figures
List of Tables
1 Introduction
1.1 Entrepreneurial challenges as a result of globalization
1.2 Problem definition and objectives
1.3 Methodical procedure and structure
2 Theoretical Basis
2.1 Globalization as a driver of global quality management
2.1.1 Definition of the term globalization
2.1.2 Definition of a global organization
2.1.3 Goals, motives, and risks of globalization
2.2 Quality management and operational excellence
2.2.1 Definition of the term quality
2.2.2 Total quality management and excellence models
2.2.3 From total quality management to global quality management
2.3 Quality management as basis of business success
2.3.1 Customer satisfaction through fulfillment of requirements
2.3.2 Strategic quality deployment
2.3.3 Financial effects of quality
2.4 Globalization requirements on quality management
3 Benchmarking in Context of Global Quality Management
3.1 Study of Fraunhofer Institute
3.1.1 Study design and results overview
3.1.2 Challenges of global organizations
3.1.3 Success factors
3.2 Benchmarking project of University St. Gallen
3.2.1 Benchmarking design and results overview
3.2.2 Success factors
3.2.3 Excerpt of the annual global quality benchmarking 2015
3.3 Comparison of the study and the benchmarking
3.3.1 Design
3.3.2 Success factors
4 Conclusion and Outlook
Appendix
Bibliography
- Citation du texte
- Matthias Ackermann (Auteur), 2016, Global and Capable Quality Management, Munich, GRIN Verlag, https://www.grin.com/document/345455
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