Die vorliegende Bachelorarbeit untersucht mögliche Wirkungen der „Field-Supervision“ auf Risiko-, Qualitäts- und Wissensmanagement im deutschen Rettungsdienst. Sie beschreibt zunächst relevante Aspekte der Supervision im Allgemeinen und dann die „Field-Supervision“ der Berufsrettung Wien. Es wird verdeutlicht, dass der Begriff der Supervision nicht leicht zu fassen ist, vielerlei Funktionen einnehmen kann und sich auf die Ergebnisse mehrerer Bezugswissenschaften bezieht. Im Hauptteil der Arbeit werden auf der Basis eines eigens durchgeführten Literatur-Reviews, Belege für den Nutzen des Konzeptes von Supervision und Coaching in Problemfeldern des deutschen Rettungsdienstes herausgearbeitet. Die Ergebnisse der Analyse geben Hinweise auf Einsatzmöglichkeiten und Effekte in Personalentwicklung und Empowerment im Bereich der Qualitätsverbesserung, auf Chancen zur Stärkung von „non-technical-skills“, zur Erhöhung der Patientensicherheit und auf Möglichkeiten der Einflussnahme auf Fehlerkultur im Risikomanagement. Alles zusammen kann der Förderung und Transferunterstützung im Bereich von Wissen und Fertigkeiten durch Coaching- und Supervisionsangebote in Aus- und Fortbildung dienen.
This bachelor thesis examines the possible effects of "field supervision" on risk, quality and knowledge management in the German rescue service. It first describes relevant aspects of supervision in general and then discusses the "field supervision" method used in the Vienna rescue service. Subsequently, the thesis examines the concept of supervision, which is not easy to grasp and has various meanings in different areas of research. In the main part of the work, evidence for the benefit of supervision and coaching in problem areas of the German rescue service will be discussed based on a review of the existing literature. The results provide evidence for the possible use of field supervision and its effects. Field supervision can influence personnel development, quality improvement, opportunities to strengthen "non-technical skills", patient safety, and the error culture of emergency services. Through coaching and supervision, field supervision could allow emergency services to improve much-needed skills that empower them to fulfil their tasks more effectively.
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