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M.Sc. Anika Kunz
eBooks
1
Institution / College
Universiteit van Amsterdam
Created on
1/15/2014
Info
Created on
1/15/2014
Highest degree
Master of Science
Texts (1)
Complaint Management Unlocked. The effects of different variations of reactive versus proactive webcare on consumer responses and the mediating effect of customer expectations
Subject:
Communications - Public Relations, Advertising, Marketing, Social Media
Category:
Master's Thesis , 2013 30 Pages , Grade: 7,3 out of 10 (B)
Catalog Number:
267580
Price:
US$ 16.99