Many airports are privatized and thus have to act according to the desires of stakeholders, the management has the obligation to make the core business run smoothly and efficiently in order to reach satisfying results. This paper deals with airport facility management and its possible alternatives including crucial factors. At first, the problem and background concerning the issues of outsourcing or keeping in-house AFM is presented. Additionally, the scope of AFM is displayed. In the second stage, alternatives and solutions are presented and analysed. It is figured out what has to be considered most importantly in order to shape a convenient solution. The conclusion will highlight the most important findings of the paper.
Table of Content
1 EXECUTIVE SUMMARY
2 AIRPORTS AND FACILITY MANAGEMENT
2.1 Airports
2.2 Facility Management
2.3 Scope of Airport Facility Management
2.4 In-house vs. Outsourcing
3 AIRPORT FACILITY MANAGEMENT APPROACHES
3.1 Retaining Service In-House
3.2. Outsourcing
3.3 Managing Risks
3.3.1 Principal-Agent Theory
3.3.2 Monitoring and Measuring the Level of Service (Performance)
3.3.3 Contracts and Service Level Agreements
4 CONCLUSIONS
REFERENCE LIST
- Citar trabajo
- Manuel Jacoby (Autor), 2019, Airport Facility Management. In-House Service or Outsourcing?, Múnich, GRIN Verlag, https://www.grin.com/document/985639
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