This essay aims to define and explain the comprehensive e-fulfillment process in detail as well as its essential existence within e-marketplaces. The series of sub-processes making up the e-fulfillment process will be presented in the corresponding order of the four phases of transaction. Of all five sub-processes the e-matching process will be covered in further detail. “An e-marketplace (also called e-market, virtual market, or marketspace) is an electronic space where sellers and buyers meet and conduct different types of transactions.”. Taking this definition as a reference one can say that an e-marketplace serves as one of the possible platforms for transactions between providers and demanders in electronic-commerce. E-marketplaces differ in their strategy and layout and are composed of a variety of specifications such as branch specificity (vertical- and horizontal marketplaces), different pricing models such as e-auctions, dynamic- and fixed pricing as well as a selection of possible operator models.
Table of Contents
List of Figures
1. Introduction
1.1. Motivation and Aim
1.2. Defining an E-Marketplace in E-Commerce.
1.3. The Relevance and Meaning of E-Fulfillment
2. The Four Phases of Transactions and their Manifestation in the E-Fulfillment proc
2.1. Phase 1: Gathering Information - eSearch and eOffer Proces
2.1.1. The eSearch Process
2.1.2. The E-Offer Process
2.2. Phase 2: Reaching an Agreement -The eMatching Proce
2.2.1. Online-Catalog-Proce
2.2.2. Online-Request-Proc
2.2.3. Online-Auction-Proc
2.2.3.1. The Forward-Auct
2.2.3.2. The Reverse-Auct
2.3. Phase 3: Completing the Transaction - The eTransaction Proce
2.4. Phase 4: After Sales Service - The After-e-Sales Proces
2.4.1. Returns-Management
2.4.2. Repurchase-Servic
3. Conclusio
Bibliography
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