Effects of Cyber Incivility on Stress and Work Life Balance in the BPO Industry

Travail d'étude , 2018 , 42 Pages , Note: 88.16

Gestion des ressources humaines - Epuisement professionnel et stress au travail

The study aims to determine the effects of cyber incivility on employee work stress and turnover intent in the company. A total of 385 rank-and-file employees in the BPO industry, aged 18-55 years old, were requested to answer a 4-part questionnaire covering 4 constructs. Data gathered were processed through SPSS for Windows version 20 and AMOS version 24. SEM surprisingly resulted to an emerging model which deviated from the hypothesized model and particular influences of some constructs to the underlying dimensions of the other constructs. The results of the study raises awareness among the Human Resource practitioners regarding how cyber incivility affects BPO employees’ level of work stress and how committed they are to their organizations. Recommendations were made by the researchers, which may help the management to develop projects and programs that will lessen turnover intent.

TABLE OF CONTENTS

ABSTRACT

1. INTRODUCTION

2. THEORETICAL BACKGROUND
2.1 Theoretical Framework
2.2 Literature Review
2.2.1 Cyber Incivility
2.2.2 Stress
2.2.3 Turnover Intent
2.2.4 Work-life Balance
2.3 The Hypothesized Model

3. METHODS
3.1 Design
3.2 Sample and Study Site
3.3 Instrumentation
3.4 Data Gathering Procedure and Ethical Consideration
3.5 Data/Mode of Analysis.

4. DISCUSSION

5. CONCLUSION.

REFERENCES.

Appendix 1: Letter of Request to Conduct a Survey.

Appendix 2: Sample Survey Questionnaire.

Appendix 3: Computer Generated Output

Appendix 4: Turnitin Results.

WORDS OF GRATITUDE..

• Université: University of Santo Tomas
• Cours: BS in Commerce and Business Administration major in Human Resource Development Management
• Note: 88.16
• Auteurs: Kathleen Ballon (Auteur), Jan Benedict Andres (Auteur), Danica Ashley Bautista (Auteur)
• Année de publication: 2018
• Pages: 42
• N° de catalogue: V424865
• ISBN (ebook): 9783668701182
• ISBN (Livre): 9783668701199
• Langue: anglais
• mots-clé: cyber incivility, work stress, turnover intent, work life balance