Businesses have to continue improving the quality of their goods or services to meet the needs of their clients. There are a number of things that determine the quality of such goods or services and one of them is quality management. The process of quality management, if improperly handled may affect a business' quality and negatively leading to losses. This paper therefore provides an overview of a number of things related to quality management in organizations and how they may help or destroy a business.
Inhalt
Quality in Business And Service Provision
Discussion Of The Measurement Of Quality
Process Of Inspection And Assurance
Approaches To Quality Management
Similarities And Differences Between Different Quality Control Methods
Meaning Of Customer Satisfaction
Added Value Of Quality Management
Types Of Information To Customers And Attention Given To Effective Marketing
Measuring Quality Management
Benefits Of User And Non-User Surveys In Determining Customer Needs
Methods of Consultation
Value Of Complaints Procedures And How They May Influence Quality
Role Of Self-Assessment
Importance Of Communication And Record Keeping
Guideline For Staff Consultation To Effect Quality Scheme
Improving Service Quality Systems
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