Managing Human Resources Challenges in Chinese Hospitality Industry

Research Paper (undergraduate) , 2012 , 21 Pages , Grade: 70,0

Leadership and Human Resources - Miscellaneous

The purpose of this project was to explore the possible challenges that could have been undertaken while managing Human Resources in Chinese hospitality industry. Above all, we have investigated in various industry experts’ HR practices in luxury hotel properties located both in China and USA and we have chosen to make a comparison amongst them. We have found that luxury hotels that want to achieve international levels of service quality ought to invest more time in hiring and training their Chinese staff.
The research on that field and the further investigation on Hospitality Industry showed that the relationship amongst perceived human resources practices and hotel staff’s opinion is differentiated enough mainly because of Chinese hotel employees characteristic. That is their identified characteristic of lacking service mentality due to Chinese hotels’ policy of hiring staff based on personality traits and not on service mentality aspects. Furthermore, cultural differences and as well as institutional differences in human resources account for the differences that exist between Chinese staff in the hospitality industry in China and in United States of America.

Table of Contents

Introduction

Main Body
- I. Managing Human Resources in the Hospitality Industry
- II. Challenges of Managing Human Resources in the Hospitality Industry

Findings

Conclusions

The Reference List

Appendix

• Grade: 70,0
• Author: Anna Stavroudi (Author)
• Publication Year: 2012
• Pages: 21
• Catalog Number: V355218
• ISBN (eBook): 9783668413443
• ISBN (Book): 9783668413450
• Language: English
• Tags: HRM, Management, Business, Hospitality, Hospitality Industry, Tourism Industry, Chinese Hospitality Industry, Chinese, English, Paper, Academic, Essay, Postgraduate