According to Plenert, Operations Management (OM) can be defined as the management of activities that enable an organisation to transfer a range of basic inputs (raw materials, energy, customer requirements, information, skills, finance) into outputs that deliver the organisation’s primary products and services to the end customer.
That definition is enlarged by adding factors such as inventory management, supply and logistics, design decisions related to capacity planning and scheduling, quality assurance and the management of processes and human resources in order to ensure that the right skill base is developed and utilised.
Contents
1 Understanding the role of Operations Management in an Organisation
1.1 The importance of Effective Operations Management in achieving organisational objectives
1.1.1 Definition of Operations Management
1.1.2 The role of operations management
1.2 Evaluating the Success of an Existing Operations Management Process in Meeting GIGAPRODUCTION’s Overall Strategic Management Objectives
1.2.1 Product design
1.2.2 Manufacturing and logistics
1.2.3 Job design
2 Understanding the Importance of Managing Quality in an Organisation
2.1 The Importance of Effective Quality Management in Achieving Organisational Objectives
2.2 Evaluating an Existing Quality Management Process’ Ability to Meet an *GIGAPRODUCTION’s Overall Strategic Management Objectives
3 The Ability to Plan for Strategic Quality Change in an Organisation
3.1 Planning a Strategic Quality Change to Improve Organisational Objectives
3.2 Defining the Resources, Tools and Systems to Support Business Processes in a Strategic Quality Change
3.2.1 Human resources
3.2.2 Financial resources
3.2.3 Tools & Techniques
3.3 Evaluating the Wider Implications of Planned Strategic Quality Change in an Organisation
3.3.1 Business performance
3.3.2 Corporate image
3.3.3 Satisfaction of employees
3.4 Designing Systems to Monitor the Implementation of a Strategic Quality Change in an Organisation
4 The Ability to Implement Strategic Quality Change in an Organisation
4.1 Implementing a Strategic Quality Change in an Organisation
4.2 Embedding a Quality Culture in an Organisation to Ensure Continuous Monitoring and Development
4.2.1 Quality circles
4.2.2 Kaizen
4.2.3 Fishbone Diagram
4.3 Monitoring the Implementation of a Strategic Quality Change in an Organisation
5 The Ability to Evaluate the Outcomes of a Strategic Quality Change in an Organisation
5.1 Evaluating the Outcomes of a Strategic Quality Change in an Organisation
5.2 Recommend areas for improvement to a strategic quality change that align with organisational objectives
6 Conclusion
References
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