As a result of the increasing globalization the business world gets interconnected and more and more organizations are operating internationally. Such multinational companies often rely on successful teamwork to reach goals and to compete on the fast-paced global market. Indeed, teamwork plays a variety of important roles; when employees with varying skill sets and ideas are working together in a team not only information and knowledge can be shared, successful teamwork can also lead to faster results. A group of employees clearly can achieve more than one individual alone.
Teams, whose members come from different nations and backgrounds place special demands on operations, diversity clearly adds complexity and a longer learning curve for establishing effective processes.
In the multicultural team, obviously, culture itself is one significant characteristic, in addition the role of emotions in the team have gained increasing interest in the last years. Nevertheless, research in this field is scarce and through adding an additional variable – culture, the multicultural character is making research even more complicate. Practitioners report that where people work together, emotions are not far to seek. While influencing our thinking and behavior, the effects of emotions and the resulting behavior can either be positive, or negative.
In multicultural teams an awareness of emotions seems to be especially important as cultural differences in emotion processing and diversity among members may cause negative emotion and lead to conflict and misunderstandings what may have serious consequences reducing performance.
The aim of this paper is to identify challenges for multinational teams focusing on emotions within the team, and to propose emotional intelligence as an approach to multicultural team effectiveness.
The two research questions guiding this work are:
1. What role do emotions play in the multicultural team?
2. Is emotional intelligence connected with multicultural team effectiveness?
List of Contents
2 List of Figures
3 Introduction
4 Theoretical Background
4.1 An Era of Globalization
4.2 The Character of a Multicultural Team (MCT)
4.2.1 Definition of a Team
4.2.2 Types of Diversity in Teams
4.3 The Concept of Culture
4.3.1 What exactly is Culture?
4.4 Dimensions of Culture
4.4.1 The Multi-Level Model of Culture
4.5 Emotions: An Attempt for classification
4.5.1 Emotions in the Workplace
4.5.2 The Group Emotion
4.5.3 Emotion Management in Multicultural Teams
4.5.4 Emotional Meaning Across Cultures
4.6 Basic Emotions and Expressions
4.6.1 The Basic Emotions Approach
4.6.2 The Basic Expressions Approach
4.6.3 Emotion Display and Culture
4.6.4 Emotions and Diversity
4.6.5 Trust in Multicultural Teams
4.6.6 The Theory of Emotional Intelligence
4.6.7 The Terms Emotion and Intelligence
4.6.8 Intelligence Defined
4.6.9 Emotions Defined
4.6.10 Models of Emotional Intelligence
4.6.11 The Ability Model
4.7 Measurement of Emotional Intelligence
4.7.1 Perceiving emotions
5 Performance of Multicultural Teams
5.1 The Health of a Team
5.2 The Five Frames of Performance and Health
5.3 Multicultural Team Effectiveness
5.4 A Model for Multicultural Team Effectiveness
6 Stages of Emotion Process
6.1 Feedback Theory
6.2 Appraisal Theory
6.3 An Emotion Process Model
6.3.1 Stages of the Emotion Process Model
7 Emotional Intelligence as A Success Factor for Multicultural Teams
7.1 Mutual Trust
7.2 Team identity
7.3 Team Efficacy
8 Conclusion
9 References
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