This study examines the relationship between organizational commitment and citizenship behaviours, counterproductive work behaviours and turnover intentions. It also investigates the mediation effect of exhaustion on these relationships. Data were obtained from 87 workers of a health care Charity Trust based in the UK. Hierarchical regression analysis indicated that organizational commitment was related to counterproductive work behaviours and turnover intentions but not to citizenship behaviours. Moreover, exhaustion partially mediated the organizational commitment and turnover intentions relationship. However it is discussed that this mediation is not critical as the effects of exhaustion are overshadow by those of commitment.
Table of contents
List of Tables
Acknowledgments
Declaration
Introduction
Literature Review
Organisational Commitment
Emotional Exhaustion
Behaviour at work
Hypotheses
Organizational Commitment and Exhaustion..
Organizational Commitment and OCB
Organizational Commitment and CWB
Organizational Commitment and Turnover Intentions
Exhaustion and Turnover intentions
Exhaustion and OCB and CWB
Exhaustion as a mediator
Organizational Context
Method
Participants
Measures
Organizational Commitment
Exhaustion
Extra-role behaviours
Turnover intentions
Procedure
Ethical Considerations
Analytical technique
Results
Descriptive statistics
Correlational analysis (hypotheses 1-7)
Mediation analyses
Organizational commitment and Exhaustion
Organizational commitment and OCB
Organizational commitment and CWB
Organizational commitment and turnover intentions
Mediation analyses (hypothesis 8)
AC/NC and OCB mediated by exhaustion
AC/NC and CWB mediated by exhaustion
AC/NC and TI mediated by exhaustion
Discussion
References
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