Quality Management

Essays on quality management

Recueil , 2014 , 52 Pages , Note: B

Gestion d'entreprise - Direction d'entreprise, Management, Organisation

Quality management booklet is important for beginners. It is a collection of scholarly essays for Bachelor Degree level. The essays are well structured and are good examples for students at various levels though. The aspects of variations, conformance to standards and process management have been explored. The enemy of quality is deviation. As a result a number of measures and tools to address variation have been discussed. European Foundation for quality management (EFQM) has been discussed as well as the concept of Six Sigma. Sustainability, change management and process improvement are some of the highlights of this booklet. The concept of International standard organization (ISO) has been explored. Other concepts that are covered in detail are 5S decision making model, dealing with resistance to change, organizational learning and ISO certification. Finally the issue of ethics and corporate social responsibility in relationship to quality management have been dealt with.

Contents

What drives consumers?

What quality is

Business Case and EFQM

Sustainability

Human resources management’s contribution to quality improvement

Quality management

Processes to be improved in Human resources management – a case study

Tools that are used to improve quality

5S and decision making

Criticisms of Six Sigma

Six Sigma

Dealing with resistance to change

Organizational learning

Costs of certification

Registration trends –in Africa- on ISO 9000

Ethics and corporate social responsibility as it relates to quality management

• Université: University of the People
• Cours: Bachelor of science in Business Administration
• Note: B
• Auteur: Mashell Chapeyama (Auteur)
• Année de publication: 2014
• Pages: 52
• N° de catalogue: V271905
• ISBN (ebook): 9783656642176
• ISBN (Livre): 9783656642138
• Langue: anglais
• mots-clé: University of the People, Six Sigma, learning organization, EFQM, ISO, Change Management