The Three Phases of the Change Management Process

Demonstrated at the Paradise Hotel

Dossier / Travail , 2013 , 22 Pages , Note: 2,3

Gestion d'entreprise - Direction d'entreprise, Management, Organisation

“If you always do - What you always did - You will always get - What you always got." (Lincoln)

Most of the change management processes break down while only thirty percent of the change management processes are successful.
This quotation defines the current problem or better to say the difficulties of organizations in realizing a successful change management nowadays. Thus, it is very important that the organizations create “change (they) can believe in” like Barack Obama carried out with his numerous successful changes, such as the rapid end to war in Iraq, the decrease in energy dependence and the setting up of universal health care.

Seen from a business context, the critical factors and success factors in a change management process will be analyzed on the basis of a fictitious example, the Paradise Hotel in London which is a luxurious five star hotel and a member of SLH (Small Luxury Hotels of the World). It is a small hotel, organized as a multi-line system, with thirty-five double rooms and forty suites available in different categories as, e.g. junior suite, premium suite and honeymoon suite. Around thirty employees work in this hotel at an average of four to five years.

By identifying the critical factors and the success factors of the Paradise Hotel, measures can be taken by the management to implement the single steps of the change management process successfully in the company and thus to achieve the company´s goal.

Contents

List of Abbreviations

List of Figures

1. Introduction of Change Management
1.1 Target
1.2 Structure

2. Theoretical Aspects of Change Management
2.1 Definition
2.2 Causes

3. Change Management Process in Practice
3.1 Preparation Phase
3.2 Planning Phase
3.3 Execution Phase
3.4 Supporting Measures

4. Critical Review of Change Management
4.1 Critical Factors
4.2 Success Factors

5. Conclusion

Appendix

Reference List

• Université: University of Applied Sciences Riedlingen
• Cours: Organizational Culture and Change Management
• Note: 2,3
• Auteur: Saskia Felicitas Werner (Auteur)
• Année de publication: 2013
• Pages: 22
• N° de catalogue: V211823
• ISBN (ebook): 9783656398486
• ISBN (Livre): 9783656398738
• Langue: anglais
• mots-clé: Change Management, Definition Change, Change, Causes of Change, Change Management Process, Preparation Phase, Planning Phase, Execution Phase, Supporting Measures, Communication, Critical Factors of Change, Success Factors of Change, Company´s goal