This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the “Musterstädter Golfclub e.V.”
Table of Contents
I. List of Figures
1 Introduction
2 Basis and Conceptual Background
1.1 Perceptions
1.2 Gap Model
3 The GAP-Model applied to the Musterstädter Golfclub e.V
3.1 The Musterstädter Golfclub e.V
3.2 Identifying service quality problems of the Musterstädter Golfclub e.V. by applying the GAP-model
3.3 Correcting service quality problems of the Musterstädter Golfclub e.V. by applying the GAP-model
4 Conclusion and Forecast
5 List of literature
-
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X. -
Upload your own papers! Earn money and win an iPhone X.