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Konfliktmanagement
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Kommunikative Strategien zur Vermeidung und Bewältigung von Konflikten im telefonischen Kundenkontakt
Eine empirische Erhebung über den Einsatz mediativer Kommunikationselemente in Call Centern
Author:
Ute Hablesreiter (Author)
Subject:
Business economics - Offline Marketing and Online Marketing
Category:
Master's Thesis, 2008
Price:
US$ 31.99