Shared Service Centers have become a common instrument for providing internal services to a range of business units from a central location. By choosing a suitable international location, companies can not only achieve synergies from centralization, process and quality improvements, but also location economies. Southeast Asia hosts one of the largest numbers of Shared Service Centers in the world and Malaysia and Singapore are seen as prime locations. This volume presents insights from a study tour to Malaysia and Singapore that identified good practices for managing Shared Service Centers from six major corporations. Key aspects of managing Shared Service Centers are addressed and complemented by recent trends such as robotic process automation (RPA) and the shift to more knowledge-intensive services in Global Business Services (GBS) organizations.
Dirk Klimkeit is Professor of Management, Organization and International Management at Baden-Wuerttemberg Cooperative State University (DHBW) Stuttgart, Germany. Previously, he managed several projects relating to shared service centers in various parts of the world at a large audit and advisory firm. K Thirumaran is the Head of Academic Group, Business and IT at James Cook University Singapore. He has worked in the banking, transport, travel and hospitality industries.
Inhaltsverzeichnis (Table of Contents)
- Introduction
- Shared Service Centers in Asia: Evolution and Trends
- Evolution of Shared Service Centers in Asia
- Trends in Shared Service Center Operations in Asia
- Case Studies of Shared Service Centers in Malaysia
- Case Study 1: Shared Service Center in a Multinational Company
- Background and Setup
- Key Challenges and Success Factors
- Lessons Learned
- Case Study 2: Shared Service Center in a Local Company
- Background and Setup
- Key Challenges and Success Factors
- Lessons Learned
- Case Studies of Shared Service Centers in Singapore
- Case Study 3: Shared Service Center in a Multinational Company
- Background and Setup
- Key Challenges and Success Factors
- Lessons Learned
- Case Study 4: Shared Service Center in a Local Company
- Background and Setup
- Key Challenges and Success Factors
- Lessons Learned
- Best Practices and Recommendations
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This book aims to provide a comprehensive overview of shared service centers in Asia, with a particular focus on Malaysia and Singapore. It examines the evolution, trends, and key challenges in this field, drawing on real-world case studies to highlight best practices and provide practical insights. Here are some key themes explored throughout the book:- The rise of shared service centers in Asia
- The challenges and opportunities of operating shared service centers in the region
- Case studies of successful shared service center implementations in Malaysia and Singapore
- Key factors for success in establishing and managing shared service centers
- Best practices and recommendations for optimizing shared service center operations in Asia
Zusammenfassung der Kapitel (Chapter Summaries)
- Introduction: This chapter provides an overview of the book's objectives and outlines the key themes to be explored.
- Shared Service Centers in Asia: Evolution and Trends: This chapter examines the evolution of shared service centers in Asia, identifying key trends and drivers of growth in the region.
- Case Studies of Shared Service Centers in Malaysia: This chapter presents detailed case studies of shared service centers operating in Malaysia, showcasing the unique challenges and opportunities of this market.
- Case Studies of Shared Service Centers in Singapore: This chapter presents detailed case studies of shared service centers operating in Singapore, highlighting the specific factors that contribute to their success.
- Best Practices and Recommendations: This chapter summarizes key best practices and recommendations for establishing and managing successful shared service centers in Asia.
Schlüsselwörter (Keywords)
This book focuses on shared service centers, their evolution and implementation in Asia, with special emphasis on the countries of Malaysia and Singapore. Key concepts covered include shared service center models, challenges, success factors, best practices, and case studies. The book provides valuable insights into the emerging trends and future directions of shared service centers in the region.- Quote paper
- Prof. Dr. Dirk Klimkeit (Editor), Dr. K Thirumaran (Editor), 2018, Management of Shared Service Centers in Asia, Munich, GRIN Verlag, https://www.grin.com/document/380306