This essay examines the operation management system of Emirates airlines. It focuses on a number of criteria that should be met in order to create the most customer satisfaction possible. Additionally, the author analyses how the four stages model of Hayes and Wheel is used by Emirates.
Contents
1. Introduction
1.1 Overall Process of Operations at Emirates
2. Order Winners and Order Qualifiers
2.1 How Objectives of Operations are achieved by Emirates Airline
2.1.1. Cost
2.1.2 Quality
2.1.3 Flexibility
2.1.4 Speed
2.1.5 Dependability Element
3 The Competitive Edge of Company against its Competitors
4. How Emirates achieved maximum satisfaction of customers
4.1 Flight delays
4.2 Effective baggage-handling system
4.3 Guidance to customers in case of any delay
4.4 Efficient System for Information
5. How the Four Stage Model of Hayes & Wheel is incorporated by Emirates for its Operations
5.1 Internal Neutrality
5.2 External neutrality
5.3 Internal support
5.4 External support
6. Recommendations
7. Conclusion
References
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