Operational IT Implementation Management. Transition from IT Projects to IT Operations

Bachelor Thesis , 2014 , 49 Pages , Grade: 1,5

Computer Science - Commercial Information Technology

Diese Bachelorarbeit beschäftigt sich mit den Schnittstellen zwischen IT Betrieb und IT Projekten. Dabei wird insbesondre auf die Projektphasen und die Verbindung zwischen den ITSM Prozessen eingegangen. Folgende Fragestellungen stehen dabei im Fokus:
- Was ist IT Betrieb und was sind die größten Herausforderungen für den IT Betrieb?
- Was sind die speziellen Merkmale von IT Betrieb und IT Projekten?
- Welche Verbindung gibt es zwischen IT Betrieb und IT Projekten?
- Welche Leistung stellt der IT Betrieb den IT Projekten zur Verfügung?

This Work is about IT operations and IT projects. The first part of this thesis describes the general characteristics of IT operations. The next part describes the theory of project management by considering the different lifecycle phases. Additionally, focus is placed on special characteristics of IT projects in general and in particular within the project phases. In this context, development, testing and deployment of the project`s outcome must be given special consideration. Chapter 4 deals with the interfaces between IT operations and IT project based on preceding chapters. In addition to organisational aspects, common transition processes were introduced. A further focal point is the interface between IT operations and IT projects. Possible IT operations activities during the project phase and within the transition processes are described and listed. The thesis ends with a conclusion and provides alternative notions that may improve the cooperation between IT operations, projects and transition processes.In particular, answers will be sought for the following questions

- What is IT operation and what are the biggest challenges in IT operations?
- What are the special characteristics of IT and IT projects?
- What kind of relations between IT projects and IT operations exist?
- What kind of services are provided by IT operations during an IT project?

Table of contents

List of abbreviations

List of figures

List of tables

1 Introduction

2 IT operations
2.1 Definition of IT Operations
2.2 Core processes for IT operations
2.2.1 Event management
2.2.2 Incident and problem management
2.2.3 Change management
2.2.4 Request fulfilment
2.3 Challenges in IT operation

3 IT projects
3.1 Project characteristics
3.2 Project management and project life cycle
3.2.1 Initiating
3.2.2 Planning
3.2.3 Executing
3.2.4 Monitoring and Controlling
3.2.5 Closing
3.3 Portfolio and program management
3.4 Characteristic of IT projects
3.4.1 Special characteristics of IT projects
3.4.2 Special characteristics within the project phases

4 Interfaces between IT operations and IT projects
4.1 Organisational aspects
4.2 Transition processes
4.2.1 Transition planning and support
4.2.2 Release and deployment management
4.2.3 Validation and testing
4.3 IT operations activities during the project life cycle
4.3.1 Initiating
4.3.2 Planning
4.3.3 Executing
4.3.4 Monitoring and Controlling
4.3.5 Closing

5 Conclusion and further considerations

List of Literature

List of Internet Sources

• College: University of Cooperative Education
• Grade: 1,5
• Author: Carsten Schneider (Author)
• Publication Year: 2014
• Pages: 49
• Catalog Number: V296318
• ISBN (eBook): 9783656943242
• ISBN (Book): 9783656943259
• Language: English
• Tags: IT projects, IT operation, transition, IT projects vs. IT operation, handover, ITIL, PMI, IT service lifecycle, project lifecycle, flexibility vs. stability, frameworks, IT organisation, IT Betrieb, IT Projekte, Betriebsübernahme