Motivational Job Satisfaction of Small Hotel Employees in Kingston, Jamaica.

Master's Thesis , 2010 , 85 Pages , Grade: 1,3

Tourism - Miscellaneous

Motivational Job Satisfaction of Small Hotel Employees in Kingston, Jamaica.

The purpose of this study is to examine whether or not small hotel employees in Kingston are satisfied with the realization of their motivational preferences established by D. Crawford (2008). This study also focuses on the relationship between dependant motivational preferences, such as Pay and Appreciation, and independant variables, such as Gender and Age. Research was conducted through mainly quantitative and few qualitative elements. The quantitative instrument was a structured questionnaire and the qualitative portion of the study was unstructured interviews with hotel managers. The study generated a 81.8 percent response rate with 90 accurately completed questionnaires from six different small hotels in Kingston, Jamaica. The survey was statistically analysed using Crosstabs and Frequency Analysis in SPSS. Results of the study revealed that employees are dissatisfied with three of the five most important motivational preferences, namely Pay, Appreciation and Participation in Decision-Making. Further, the study found that the independant variables Age, Gender, Education and Tenure influence the satisfaction with the dependant variables, especially Appreciation and Participation in Decision-Making. This study will help to indicate areas that need attention from a managerial standpoint and it will contribute to job satisfaction research in the Caribbean.

Inhaltsverzeichnis (Table of Contents)

• 1 Introduction
• 1.1 Overview
• 1.2 Problem Statement
• 1.3 Rationale and Significance of the Study
• 2 Literature Review
• 2.1 Introduction
• 2.2 Job Satisfaction
• 2.3 Job Motivation
• 2.4 Job Factors
• 2.4.1 Pay
• 2.4.2 Appreciation
• 2.4.3 Working Conditions
• 2.4.4 Interesting Job
• 2.4.5 Participation in Decision-Making
• 2.5 Demographic Variables
• 2.5.1 Age
• 2.5.2 Generations
• 2.5.3 Gender
• 2.5.4 Education
• 2.5.5 Tenure
• 3 Methodology
• 3.1 Research Questions and Hypotheses
• 3.2 Research Design
• 3.3 Sample
• 3.4 Instrument and Measures
• 3.5 Data Collection Method
• 3.6 Data Analysis Procedure
• 4 Results
• 5 Discussion

Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)

This study aims to examine job satisfaction amongst small hotel employees in Kingston, Jamaica, specifically focusing on their perceived realization of motivational preferences identified by D. Crawford (2008). The study investigates the relationship between dependent motivational preferences, such as pay and appreciation, and independent variables such as gender and age.

• Employee satisfaction with motivational preferences
• The impact of demographic variables on employee satisfaction
• The influence of dependent variables (pay, appreciation, etc.) on independent variables (age, gender, etc.)
• Identification of areas requiring managerial attention to enhance job satisfaction
• Contribution to job satisfaction research in the Caribbean

Zusammenfassung der Kapitel (Chapter Summaries)

The introduction lays out the problem statement and significance of the study, highlighting the importance of understanding employee motivation and satisfaction in the Jamaican hotel industry. The literature review delves into concepts of job satisfaction, motivation, and various factors contributing to these aspects. It explores specific motivational preferences like pay, appreciation, working conditions, and participation in decision-making, along with the influence of demographic variables such as age, gender, education, and tenure. The methodology section details the research design, sample selection, instrument and measures, data collection methods, and analysis procedures. This section outlines the research questions and hypotheses that guide the study. The results chapter presents findings regarding employee satisfaction levels across various motivational preferences and the relationship between these preferences and demographic variables. The discussion chapter analyzes the findings, drawing implications for managerial practices and future research directions.

Schlüsselwörter (Keywords)

This research focuses on job satisfaction and motivation within the context of small hotels in Kingston, Jamaica. It examines the impact of demographic variables on employee satisfaction and investigates the relationship between various motivational preferences and employee perceptions. Key concepts include employee satisfaction, motivation, pay, appreciation, working conditions, participation in decision-making, age, gender, education, and tenure. This research aims to contribute to the understanding of job satisfaction in the Caribbean context.

• College: University of the West Indies (Social Sciences)
• Course: Tourismusmanagement
• Grade: 1,3
• Author: Cindy Hertel (Author)
• Publication Year: 2010
• Pages: 85
• Catalog Number: V265924
• ISBN (eBook): 9783656559245
• ISBN (Book): 9783656559207
• Language: English
• Tags: job satisfaction, motivation, hotel employees, tourismus, hotelmanagement, personalwesen, human resources