Conflict Management Process. The Case of the Poisoned Chalice

Term Paper , 2012 , 11 Pages , Grade: B

Business economics - Business Management, Corporate Governance

Constant organizational changes inevitably lead to interpersonal and group conflicts within organizations. In order to mitigate the negative consequences of unresolved conflict, the conflict management process must be carefully managed. The intervention strategy employed to resolve the conflict depends upon the particular circumstances surrounding the particular case.

The conflict management process should begin with a careful diagnosis of the problem and measurement of the severity, extent and causes of the conflict. This should be followed by the implementation of the appropriate strategy which should involve some level of learning evidenced by new behaviours, and finally the process should be evaluated and the feedback examined to determine its effectiveness. Communication, management involvement, style and control, as well as the use of effective change management strategies, are essential elements of a successful conflict management process. Effective conflict management processes will shape and positively impact the culture of the organization.

If time pressure affects the conflict management process, it must be firmly controlled by the manager. Any previous failed attempts at conflict resolution by the manager should be corrected by engaging an external third party specialist to add objectivity and novelty to the situation. Change management strategies are necessary for lasting conflict management change and a transformational management style should be applied.

In cases where there is interpersonal and group conflict, the following recommendations should be considered:

• The Manager should take control of the process and carry out a comprehensive diagnosis of the conflict
• Use intervention by engaging a qualified Conflict Specialist for an initial 7 day period to facilitate communication, implement training and guide in behavioural change techniques
• The Manager should consider adopting a transformational leadership style and be prepared to lead the conflict management process as well as any change management
process

Inhaltsverzeichnis

• Executive Summary
• 1.0 Introduction
  • Background Information
  • Aims
  • Scope
• 2.0 Literature Analysis
  • 2.1 Fighting Futility: Tools for Mediation Success by Bultena, Ramser and Tilker (2010)
  • 2.2 What Corporations need to know about how to install an Integrated Conflict Management System by Cohen (2009)
  • 2.3 Managing Intractable Identity Conflicts by Fiol, Pratt & O'Connor (2009)
• 3.0 The Conflict Management Process
  • 3.1 Communication
    • 3.1.1 Managing the communication aspect of conflict
  • 3.2 Conflict among Groups
    • 3.2.1 Management of Group Conflict
  • 3.3 Interpersonal Conflicts
    • 3.3.1 Management of Interpersonal Conflicts
• 4.0 Conclusion
• 5.0 Recommendations
  • 5.1 Financial Analysis
  • 5.2 Implementation Plan (Figure 1)
• References

Zielsetzung und Themenschwerpunkte

Dieser Bericht analysiert den Konfliktmanagementprozess in Organisationen und untersucht die effektivsten Ansätze zur Konfliktlösung. Er zielt darauf ab, einen Konfliktmanagementansatz zu finden, der alle beteiligten Parteien in möglichst effizienter und effektiver Weise zufriedenstellt, insbesondere unter Berücksichtigung von zeitlichen Einschränkungen.

• Die Bedeutung effektiver Kommunikation in der Konfliktlösung
• Die Herausforderungen der Konfliktlösung in Gruppenkontexten
• Die Rolle von Change Management bei der Bewältigung von Konflikten
• Die Anwendung von transformationaler Führung im Konfliktmanagement
• Die Bedeutung von Interventionen durch Konfliktmanagement-Spezialisten

Zusammenfassung der Kapitel

Das erste Kapitel führt in das Thema Konfliktmanagement ein und beschreibt den spezifischen Fall eines neuen Managers, der mit Konflikten zwischen Teams und Abteilungen konfrontiert ist. Kapitel 2 analysiert relevante Literatur, die verschiedene Ansätze zur Konfliktlösung beleuchtet, darunter Mediation, integrierte Konfliktmanagementsysteme und die Bewältigung von Identitätskonflikten. Kapitel 3 befasst sich mit dem Konfliktmanagementprozess selbst, wobei die Schwerpunkte auf Kommunikation, Gruppenkonflikten und zwischenmenschlichen Konflikten liegen. Es werden verschiedene Strategien zur Bewältigung dieser Konflikte vorgestellt, einschließlich der Bedeutung von Interventionen durch Konfliktmanagement-Spezialisten und der Anwendung von transformationaler Führung.

Schlüsselwörter

Die Schlüsselwörter und Schwerpunktthemen des Textes umfassen Konfliktmanagement, Kommunikation, Gruppenkonflikte, zwischenmenschliche Konflikte, Change Management, transformationaler Führungsstil, Intervention durch Konfliktmanagement-Spezialisten und Organisationskultur.

• College: University of Cambridge
• Grade: B
• Author: Richards Macdonald (Author)
• Publication Year: 2012
• Pages: 11
• Catalog Number: V215741
• ISBN (eBook): 9783656458166
• ISBN (Book): 9783656458272
• Language: English
• Tags: conflict, management, process, case, poisoned, chalice