Quality Management is important for every company, hotel business etc.. Quality Management, short QM. assures the customer satisfaction in various fields. QM stands for everything that should develop into a positive direction. This is the main reason why I would like to work on that issue. The article gives an outline of my visionary view of Quality Management referring to the hotel business
TABLE OF CONTENT
I. Abstract
1.1 INDRODUCTION
1.1.1 Approaches on Measurement of Quality
1.1.1.1. Demand-related measurements of quality
1.1.1.2. Supplier-related measurement of quality
1.1.1.3. Employee-related measuring of quality
1.2 Objectives and Methodology
1.2.1 Certification as a feature of quality ability
1.2.1.1 Hotel classification
1.2.1.2 Service management and customer retention
1.3 Summary and Conclusion
BIBLIOGRAPHY
Frequently Asked Questions
What is the importance of Quality Management (QM) in hotels?
QM ensures customer satisfaction and continuous improvement in service delivery, which is vital for the competitive hotel industry.
How can hotel quality be measured?
Quality can be assessed through demand-related (customer), supplier-related (internal standards), and employee-related measurements.
What role does hotel classification play?
Classifications (like stars) serve as a standardized feature of quality ability and help manage customer expectations.
How does QM influence customer retention?
Consistent service management led by QM practices directly improves customer loyalty and long-term business success.
What is the focus of employee-related quality measuring?
It focuses on the skills, motivation, and performance of staff as they are the primary service providers in hospitality.
- Quote paper
- Ph.D., MBA , BBA Dieter F.-W. Freiherr von Münster-Kistner (Author), 2012, Quality Management, Munich, GRIN Verlag, https://www.grin.com/document/199007
