The overall aim of the study was to examine the relevance of the hotel financial controllers’ role in luxury hotel chains today and especially in the future. The impact of new technology, as well as trends and new business approaches are general issues in the luxury hotel industry and affects the hotel financial controller as well.
This thesis seeks to answer the question, if there is a requirement for hotel financial controller and which are potential mid-and long term threats for them. In addition, this work analyzed and identified which skills are necessary to manage the position as a hotel financial controller. The primary research approach, adopted in this dissertation, involves in-depth interviews with seven authorized professionals from the international luxury hotel industry. The conclusion of this study is that the hotel financial controller will be ...
List of Contents
Abstract
1. Thesis introduction
1.1. Introduction
1.2. Aims and objectives
2. Literature review
2.1. Financial management
2.2. Financial controlling
2.3. Characteristic and special attributes of hotels and hotel controlling
2.4. Current role of the financial controller within the luxury hospitality industry
2.5. Qualifications, skills and education
2.6. Challenges for the financial controller
2.6.1. New technology
2.6.2. Outsourcing and centralization
2.7. Conclusion from the literature
3. Methodology
3.1. Secondary research
3.2. Primary research
4. Analysis of the primary research
4.1. Current tasks of the hotel financial controller
4.2. Current requirement of an hotel financial controller
4.3. Current and potential future trends
4.4. Technology and the hotel financial controller
4.5. Outsourcing of the financial controller
4.6. Centralizing and clustering
4.7. Changing skills of the hotel financial controller
5. Conclusion
6. Bibliography
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