The objective of this study is to develop indicators to measure quality control and customer satisfaction of a prosthetic company during the Covid-19 pandemic. A consecutive non-probabilistic quantitative descriptive investigation is carried out using the Likert scale in the questionnaire format to be used in a population of 102 patients from the Ecuaprotesis3D company. The results show a positive response in customer service, product quality and loyalty; but clients tend to be dissatisfied with delivery times and follow-up control of prosthetic devices.
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