This book is an attempt to make the reference work, which is intended for practitioners, as well as a textbook, available to students. The contents of this book may be broken down into seven sections, which are as follows: historical development; systems and technologies; comparing options; planning; management and operations; policy issues; and the future. But because public transportation in general and MSRTC, in particular, is a dynamic subject, it was necessary to revise the book in order to ensure that it will continue to serve its readers well into the twenty-first century. Should transportation support current lifestyles, or should it promote or compel change in lifestyles? This is one of the new and developing topics that are addressed in the revised and updated version. Other new and emerging topics include: Who should be responsible for paying for transportation services: those who use them, taxpayers at the local level, or taxpayers at the national level? How can we maximize the improvements to air quality, energy consumption, land use, and modes of transportation to offer the necessary mobility at the lowest possible cost? How can we coordinate the many parts of transportation systems management (TSM) to make them more effective and efficient?
Inhaltsverzeichnis (Table of Contents)
- CHAPTER 1: INTRODUCTION
- 1.1 Public Transport In India: An Overview
- 1.2 Road Transport In India: A Brief Note
- 1.3 Maharashtra State Road Transport Corporation (MSRTC): Brief Profile
- 1.4 Scope/Statement of The Problem (SOP)
- 1.5 Reasons For Selecting The Problem
- 1.6 Theoretical and Practical Relation For Selecting The Problem
- 1.7 Objectives of the Study
- 1.7 Research Framework
- CHAPTER 2: LITERATURE REVIEW
- 2.1 Public Transport In India: Problems And Challenges
- 2.2 Road Transport In India
- 2.3 Public (Bus) Transport
- 2.4 Performance of Public Transport In India
- 2.5 Rationale For Restructuring
- 2.6 International Experience In Reforms In Public Transport
- 2.7 Brief History of Maharashtra State Road Transport Corporation (MSRTC)
- 2.8 Problems Currently Faced By MSRTC
- 2.9 Service Quality and Customer Satisfaction
- 2.10 Defining Indictors of Public Transport Efficiency
- 2.11 System Efficiency Indicators
- 2.12 TQM In Public Transportation
- 2.13 TQM Principles For The Public Transportation Industry
- 2.14 Niche Marketing Strategies In Public Transport Service
- 2.15 Financial Aspect: Impact of Taxation on Cost of Operation of MSRTC
- CHAPTER 3: RESEARCH METHODOLOGY
- 3.1 Need For Research
- 3.2 Research Objectives
- 3.3 Research Design
- 3.4 Research Constructs and Measures
- 3.5 Research Instrument
- 3.6 Reliability and Validity
- 3.7 Sampling Procedure
- 3.8 Research Hypotheses
- CHAPTER 4: DATA ANALYSIS AND INTERPRETATION
- 4.1 Respondents' Profile and Descriptive Statistics (Questionnaire 1 For Commuters)
- 4.2 Factors That Lead To Discomfort Among Commuters Inside And Outside Buses
- 4.3 Preferred Factors for Better Service
- 4.4 Response Rate
- 4.5 Scale Unidimensionality: Exploratory Factor Analysis (EFA)
- 4.6 Assessment of Reliability
- 4.7 Structural Model
- CHAPTER 5: FINDINGS, DISCUSSIONS, AND CONCLUSIONS
- 5.1 Findings and Discussion
- 5.2 Conclusions
- CHAPTER 6: IMPLICATIONS AND RECOMMENDATIONS
- 6.1 Implications and Recommendations
Zielsetzung und Themenschwerpunkte (Objectives and Key Themes)
This book aims to provide a comprehensive analysis of the Maharashtra State Road Transport Corporation (MSRTC) within the context of a competitive era. It seeks to understand the challenges and opportunities facing MSRTC and offer insights into potential strategies for improvement. The study utilizes a mixed-methods approach, combining literature review with empirical research.
- The performance and challenges of public transport in India.
- The operational efficiency and effectiveness of MSRTC.
- Service quality and customer satisfaction within the context of MSRTC.
- The impact of various factors on commuter satisfaction and preferences.
- Strategies for improving MSRTC's performance and competitiveness.
Zusammenfassung der Kapitel (Chapter Summaries)
CHAPTER 1: INTRODUCTION: This chapter introduces the concept of public transport in India, focusing on road transport and providing a brief profile of the Maharashtra State Road Transport Corporation (MSRTC). It establishes the rationale and objectives of the research, highlighting the importance of studying MSRTC's managerial and administrative practices to improve service quality and customer satisfaction, and ultimately contributing to a more efficient and effective public transportation system. The chapter also lays out the research framework which guides the subsequent analyses. The introduction emphasizes the critical role of public transportation in addressing societal issues like traffic congestion, pollution, and resource consumption, connecting the study's focus to broader societal benefits.
CHAPTER 2: LITERATURE REVIEW: This chapter presents a comprehensive overview of existing literature on public transportation in India, including its challenges and problems. It delves into the performance of public transport, examining international best practices and reforms. The chapter provides a detailed history of MSRTC and analyses its current problems, focusing on service quality and customer satisfaction. It introduces key indicators of public transport efficiency and explores concepts such as Total Quality Management (TQM) and niche marketing strategies in the context of public transport. Finally, it considers the financial aspects of MSRTC's operations, particularly the impact of taxation on costs. The chapter sets the stage for the empirical research by identifying relevant theoretical frameworks and past research findings.
CHAPTER 3: RESEARCH METHODOLOGY: This chapter outlines the research design employed in the study, detailing the objectives, constructs, and measures used to investigate the research questions. It describes the research instrument, including questionnaires and data collection methods. The chapter also addresses issues of reliability and validity, explaining the sampling procedure and presenting the research hypotheses. This section provides a transparent account of the research methods, allowing for critical evaluation of the study's findings.
CHAPTER 4: DATA ANALYSIS AND INTERPRETATION: This chapter presents the analysis of the data collected through the research instrument. It begins by describing the respondents' profile and provides descriptive statistics. It then analyzes the factors influencing commuter discomfort, preferred aspects of better service, and response rates. The chapter further details the exploratory factor analysis (EFA) used to assess scale unidimensionality and the reliability of the measures. Finally, it presents the structural model, detailing its construction and results. This chapter systematically presents the findings from the empirical research, explaining the statistical techniques employed and their implications.
Schlüsselwörter (Keywords)
Public transport, India, MSRTC, service quality, customer satisfaction, operational efficiency, research methodology, data analysis, Total Quality Management (TQM), niche marketing, transport policy, competitive advantage.
Frequently Asked Questions: A Comprehensive Analysis of the Maharashtra State Road Transport Corporation (MSRTC)
What is the main focus of this book?
This book provides a comprehensive analysis of the Maharashtra State Road Transport Corporation (MSRTC) in a competitive environment. It examines the challenges and opportunities facing MSRTC and suggests potential strategies for improvement using a mixed-methods approach (literature review and empirical research).
What topics are covered in the book?
The book covers various aspects of MSRTC and public transport in India, including its performance and challenges, operational efficiency, service quality, customer satisfaction, the impact of factors on commuter preferences, and strategies for enhancing MSRTC's competitiveness. It also delves into research methodology, data analysis, and the application of concepts like Total Quality Management (TQM) and niche marketing.
What is the structure of the book?
The book is structured into six chapters. Chapter 1 provides an introduction to public transport in India, focusing on MSRTC and outlining the research objectives. Chapter 2 presents a literature review on public transport in India, MSRTC's history and current challenges, and relevant theoretical frameworks. Chapter 3 details the research methodology employed, including the research design, data collection methods, and hypotheses. Chapter 4 presents the data analysis and interpretation, including descriptive statistics, exploratory factor analysis (EFA), and the structural model. Chapter 5 summarizes the findings, discussions, and conclusions. Finally, Chapter 6 offers implications and recommendations for improving MSRTC's performance.
What kind of research methods were used?
The study employs a mixed-methods approach. It combines a thorough literature review with empirical research using questionnaires to gather data from commuters. The analysis includes descriptive statistics and more advanced techniques like Exploratory Factor Analysis (EFA) to assess the reliability and validity of the data and to understand the underlying structures within the data collected.
What are the key findings and conclusions of the study?
The specific findings and conclusions are detailed in Chapter 5 of the book. The analysis likely examines factors influencing commuter satisfaction, identifies areas for improvement in MSRTC's services, and offers data-driven insights into strategies for enhancing operational efficiency and competitiveness. The exact details are not summarized here, but the FAQ makes clear the chapter in which these can be found.
What are the key recommendations for improving MSRTC?
The recommendations for improving MSRTC are presented in Chapter 6. These are likely based on the analysis of data and the literature review, suggesting strategies to address identified challenges and improve service quality, customer satisfaction, and operational efficiency. Specific recommendations are not summarized here, as they are fully discussed in the dedicated chapter.
What are the key themes explored in the book?
Key themes include the performance and challenges of public transport in India, the operational efficiency and effectiveness of MSRTC, service quality and customer satisfaction, the impact of various factors on commuter satisfaction and preferences, and strategies for improving MSRTC's performance and competitiveness.
What keywords describe the book's content?
Keywords include: Public transport, India, MSRTC, service quality, customer satisfaction, operational efficiency, research methodology, data analysis, Total Quality Management (TQM), niche marketing, transport policy, competitive advantage.
- Quote paper
- Sagar Manjare (Author), 2022, The Maharashtra State Road Transport Corporation (MSRTC) in the Competitive Era. The Life-Line of Maharashtra, Munich, GRIN Verlag, https://www.grin.com/document/1256966
