The persistence of conflict in the Nigeria economy has continued to lead to the question what is particularly wrong. Whereas morale does not just occur but achieved by management through careful planning, creating a feeling of oneness between employees and management as a basic objective. Grievances, experience are partly cured and repression double endured.
This research is an attempt to ascertain the viability of conflict management and personnel productivity; A case study of the Office of the Auditor General for Local Government Councils, Benue State.
It is restricted on how effectively conflict could be managed having in mind the effects it has on personnel productivity in order to avoid any red tape that could lead to the hindrance of objectives and goals set by an organization. So also to seek the question:
- Are the working condition of personnel and process of collective bargaining effectively enhanced?
- To what extent has Departmental Head tried to alienate personnel conflict within their departments?
- Does lack of good relation with personnel and departmental Heads affect the productivity of personnel?
The above questions and many more, data collected shall be analyzed carefully in tabular form, interpreted based on the questionnaire showing the reaction of personnel staff were possible showing whether management does take workers demand seriously or until they decide on industrial action and possible recommendations on how best to manage employer, employee relations so as to avert if not possible minimize conflict.
Thus data collected shall be analyzed carefully in tabular form, interpreted based on the questionnaire showing the reaction of employees reaction in the work environment where improvement would be solicited for effective productivity. Were possible showing the absence of conflict does not mean there is peace and harmony within the organization.
Employees view as to whether management does take workers demand seriously or until they decide on industrial action and possible recommendations on how best to manage employer, employee relations so as to avert if not possible minimize conflict.
TABLE OF CONTENT
TITLE PAGE
DECLARATION
CERTIFICATION
DEDICATION
ACKNOWLEDGEMENT
ABSTRACT
TABLE OF CONTENT
1.0 CHAPTER ONE: GENERAL INTRODUCTION
1.1 BACKGROUND TO THE STUDY
1.2 STATEMENT OF RESEACH PROBLEM
1.3 RESEARCH OBJECTIVES
1.4 RESEARCH QUESTIONS
1.5 SIGNIFICANCE OF THE STUDY
1.6 SCOPE OF STUDY
1.7 RESEARCH METHODOLOGY
1.7.1 RESEARCH DESIGN
1.7.2 DATA COLLECTION TECHNIQUES
1.7.3 TARGET POPULATION
1.7.4 SAMPLE SIZE
1.7.5 REFERENCE
2.0 CHAPTER TWO: LITERATURE REVIEW
2.1 THEORETICAL FRAME WORK
2.2 NATURE OF CONFLICT
2.3 BASIS FOR CONFLICT
2.3.1 TYPES OF CONFLICT RESOLUTION IN ORGANIZATION
2.3.2 EFFECTS OF CONFLICT IN AN ORGANIZATION
2.3.3 VIEWS OF CONFLICT IN AN ORGANIZATION
2.4 MANAGING CONFLICT
2.5 COLLECTIVE BARGAINING
2.5.1 PROCESS OF COLLECTIVE BARGAINING
2.6 CONSEQUENCE OF CONFLICT
2.7 STRATEGIES FOR DEALING WITH CONFLICT
2.8 REFERENCE
3.0 CHAPTER THREE: AN OVERVIEW OF THE OFFICE OF THE AUDITOR GENERAL FOR BENUE STATE LOCAL GOVERNMENT .
4.0 CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND PRESENTATION
4.1 DATA PRESENTATION A ND ANALYSIS
4.2 DATA INTERPRETATION
4.3 SUMMARY OF FINDINGS
4.4 RELEVANCE OF STUDY
5.0 CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 SUMMARY
5.2 CONCLUSION
5.3 RECOMMENDATION
BIBLIOGRAPHY
APPENDIX A’ DATA COLLECTION INSTRUMENT
APPENDIX B’ QUESTIONNAIRE
APPENDIX C’ QUESTIONNAIRE
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